Customer Grievances
Level 1. Customer Care Team
HOW TO REACH US
Call 0120-4001028 (Paid Number)
Call helpline number for general enquiries or complaints.
Operational between 09:00 AM and 08:00 PM from Monday to Sunday, excluding national holidays.
Register queries through App
Raise the concern on True Balance app under the Help Section.
First Response Time |
Within 48 hours (2 working days)
First Resolution Time |
3-5 working days
Email at cs@truecredits.in
Please write email with registered mobile number.
First Response Time |
Within 48 hours (2 working days)
First Response Time |
3-5 working days
Postal (through letter)
Customer Care Department, True Credits Private Limited, Huda City Centre Metro Station, 5th floor, Sector - 29, Gurgaon, Haryana 122001, India.
Complaint in Person
True Credits Private Limited, Huda City Centre Metro Station, 5th floor, Sector - 29, Gurgaon, Haryana 122001, India.
In case Customer is not satisfied with the response from the Customer Care team, he/she can escalate the matter Level 2.
Customer Grievance Escalation Matrix
