True Credits complies with all regulations on the protection of Personal Information specified in laws and regulations applicable to information and communication service providers. The Personal Information Policy of the services of True Credits is as follows:
Account means a unique account or identifier created for you to access our Service or parts of our Service.
Application means the software program provided by the Company downloaded by you on any electronic device, named True balance.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to True Credits Private Limited, Gurgaon.
Country refers to: India
State refers to: Haryana, India
Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet etc.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the loan product and/or other services provided on the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service or to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
State refers to: Haryana, India
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable
B. Type of Personal Information collected and Purpose and Use of collection
Types of Data Collected
Name, Phone number, Email address, Geo-tagging, IP address, Device ID, Country of origin, Gender, Date of Birth, Financial information (such as Income, Income sources, bank account details etc.) One of Officially Valid Documents specified in RBI-KYC directions (Driving License, Voter’s ID, NREGA Job Card, Passport etc.), Deposit, charge and transaction information, and any other information and documents that you provide us to verify your identity or in terms of KYC(Know Your Customer) (such as copy of Aadhar card, PAN card, and/or Bank statement. Also, once any loan has been granted to you, True credits may from time to time undertake your credit evaluation including accessing your CIBIL score, statement of accounts etc.
Enhanced functionality and improved Service: Records of purchase for goods and service through the app.
True Credits website mobile app, written form, fax, telephone, e-mail, electronic board, promotional offer participation, customer support. Voluntary provision from the Users through service availing.
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, Name and Version of system and application software; Other information collected at the time of installation: Installed applications on User’s device and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information Collected while Using the Application
While using the Application, in order to provide the uninterrupted lending services from the Application, the Company may collect, with your prior permission, information regarding, location, device information &,storage (for KYC purposes, uploading any document on the app,)), SMS, phone, camera, WiFi connection information, and others.
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.
You can disable access for these permissions in your device settings at any time, or revoke/withdraw access rights from the application, however, we recommend that you keep these permissions enabled so that We can provide you uninterrupted service.
C. Term of retaining and use of personal information
Retention of your personal data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
We shall preserve the records pertaining to the identification of the borrowers and their addresses obtained while opening the account and during the course of business relationship, for at least five years after the business relationship is ended.
You may write to us in case you want us to remove your data from our records. We will ensure to fulfill your request subject to any requirement of retaining information as per applicable law.
Use of your personal data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, grant of credit facilities and to ensure due repayment of the same, including to monitor the usage of our Service.
To manage your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about.
To manage your requests: To attend and manage your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
To Improve our site (we continually strive to improve our site offerings based on the information and feedback we receive from you).
To send periodic e-mails.
For advertising, such as providing customized and personalized advertisements, sponsored content and sending you promotional or marketing communications.
The e-mail address, contact details provided by you including the contact details linked to your KYCs may be used to send you information, respond to inquiries and to address other requests or questions and to intimate you the due date of payments or breach of any contract entered by you for grant of any service by True Credits.
For other purposes: We may use Your information for other purposes, such as data analysis, underwriting, identifying usage trends, fraud detection and prevention, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
Otherwise with your consent.
D. Storage and Transfer of your personal data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located in accordance with applicable laws. The Company ensures that your information, including Personal data, is processed and stored at servers located in India, in accordance with applicable laws.
Further, the applications gives the option to the customers to restrict sharing of the data with the Company and its partners.
You further agree that such disclosure, sharing and transfer of Your Personal Information shall not cause any wrongful loss to You or to any third party, or any wrongful gain to us or to any third party.
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. We may store, share, disclose or part with all or any of your Information to various third party service providers / partners / banks and financial institutions for one or more of the purposes or as may be required by applicable law. In such a case we will contractually obliged the receiving parties of the Information to ensure the same level of data protection that is adhered to by True Credits under applicable law.
For payment processing: You agree that We use other third parties such as a credit/debit card processing company, payment gateway, pre-paid cards etc. to enable You to make payments for availing Services on Application. When You sign up for these Services, you may have the ability to save Your card details for future reference and faster future payments. In such case, we may share Your relevant Personal Information as necessary for the third parties to provide such services, including your name, residence address and email address as available in our records. The processing of payments or authorization is solely in accordance with these third parties’ policies, terms and conditions and we are not in any manner responsible or liable to You or any third party for any delay or failure at their end in processing the payments.
With Government and Law Enforcement Agencies: We may also share the information with the government authorities or courts, pursuant to applicable laws and directives, for any investigation for offences in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With your consent: We may disclose Your personal information for any other purpose with Your consent.
By using our services, you agree and consent to our collection, storage, processing and sharing of information (including sensitive personal data or information) about you or your use of services with third parties or service providers identified above. The list of Lending service providers can be accessed from the below link:
When we share, process your information (including sensitive personal data or information) about you or your use of services, we ensure that it is shared or processed in compliance with applicable laws.
If you do not agree to each and all of these terms and conditions, please do not use the Site or avail Services from True Credits. You may at any time while availing the Services withdraw your consent by contacting us as described in the “Contact Us” section. However, in the event of withdrawal of consent hereunder in case of loan/credit facilities, we may be forced to recall your loan/credit facilities or not grant you loan facility/provide Services as access to such personal information is the basis for grant and continuation of such loan/credit facility.
E. Security of Personal Data
The security of your Personal Information is very crucial to us. It is our endeavor to protect your Personal Information against any type of unauthorized usage. To do this, True Credits has adopted measures like internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized system access where your personal information is stored. True Credits has taken measures applicable under law to protect your information.
We have implemented technical controls like firewall, encryption, password, WAF, SOC, Anti-virus etc. and management controls like access management, log review, NDA etc. for better safety of the information given by you.
True Credits does not store the card details (Card Number, CVV, Validity etc.) in its servers.
True Credits may share information with other third parties under strict confidential/non-disclosure agreement, but won’t be liable for the security breach of the third party. True Credits cannot also be held responsible for the loss or damage to you, as a result of you providing the information to third parties.
True Credits has designed and implemented Incident Management policy which shall be followed in case of any security incident.
All transactions of suspicious nature and/ or any other type of transaction notified under The Prevention of Money-Laundering Act, 2002, shall be reported to the appropriate law enforcement authority, as the same reaches our knowledge.
G. Children’s Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
G. Method of Disposal of Personal Information
Procedure of disposal
Your Personal data is immediately disposed off after the purpose of its collection has been fulfilled, in accordance with this policy and other applicable laws. The above information, unless otherwise required by law, shall not be used for any other purposes, other than the original purpose as mentioned in this policy document.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
You may update, amend, or delete Your information at any time by signing into Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. Please note that you shall be able to edit or delete only that information which does not impact the services provided by us to you. You also may not be able edit the information which has been verified through external sources during KYC process, in order to update such information re-KYC needs to be initiated by you. You are also entitled to review the information provided and ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient be corrected or amended as feasible.
Personal information printed on paper is shredded or incinerated for disposal. Personal information saved in a digital format is deleted by using technology that prevents the recovery of deleted records.
Please note, that the application in compliance with the applicable laws and guidelines give you the right to revoke access to the permissions given by you for using the application or to avail the services. Further, the application further gives the option to discontinue sharing the information with the third parties.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
I. Administrators in Charge of Management of Personal Information
True Credits has designated an administrator in charge of the management of the personal information of Users, and strive to protect the personal information. He/she may be accessed as under:
Address: Huda City Centre Metro Station, 5th floor, sector – 29, Gurgaon, Haryana 122001, India
No personal information/data/details will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
K. Your Consent
By submitting your personal information, you consent to the use of that information by us as detailed in this policy. You hereby expressly and irrevocably authorize True Credits / its partners / affiliates to collect, store, share, obtain and authenticate any aspect of your personal information / KYC either directly or through any of the authorized agencies and disclose such information to our agents /contractors / service providers and to also use such information in the manner that may be required by True Balance/ its partners / affiliates including for the purposes of grant of credit facility and for purposes of its business and for such time period as we may deem fit. In this regard, you expressly and irrevocably authorize True Balance/ its partners / affiliates to collect, use, verify and authenticate your personal identity information / KYC in any manner without any notice to you.
L. Third-Party Sites
In relation to the payment gateways used by you to do payments to different sites or for the services, these gateways are managed by the third parties and hence are controlled by the same. At some point some of the information is saved in these third party sites. True Credits is not responsible for any type of loss or damage to you, with regard to the information held by these third party sites. However, these payment gateways are digitally encrypted, thereby providing the highest possible degree of privacy, security and care.
We are not in a position to control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other relevant materials available on the Linked Sites. To clarify, please be aware that the information you provide on the Linked Sites shall be governed by policies of the Linked Sites which you view.
M. Governing Law or Dispute Resolution
This Policy shall be governed by and construed in accordance with the Indian laws The courts at Gurgaon (HR) shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.
If any dispute arises between True Credits and the User in connection with or arising out of the validity, interpretation, implementation or alleged breach of any provision of the Policy, such dispute shall be referred to and finally resolved by arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996 for the time being in force, which rules are deemed to be incorporated by reference in this clause. There shall be one (1) arbitrator and the seat of the arbitration shall be Gurgaon, India.
N. Right of Users
Users have the right, at any time, to know whether their personal information has been stored and can consult True Credits to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, canceled, updated or corrected, or for transformation into anonymous format or to block any data requests should be sent to the administrator in charge of the management of the personal information of Users at the contact information set out above
This Application does not support “Do Not Track” requests. To determine whether any of the third-party services uses honor the “Do Not Track” requests, please read their privacy policies.
DISCLAIMER, FORCE MAJURE AND INDEMNITY:
WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THIS SITE, THE CONTENT, SERVICES AND MATERIALS IN THE SITE ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND EITHER EXPRESS, IMPLIED OR STATUTORY. WE DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR ENDORSEMENTS REGARDING THE ACCURACY, RELIABILITY, USEFULNESS OR COMPLETENESS OF THE SERVICES, CONTENT OR MATERIALS IN THE SITE OR ANY SITE LINKED TO IT. TO THE MAXIMUM EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEM ENT, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS, AVAILABILITY, COMPATIBILITY OR ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT THE SITE OR THE SERVICES, CONTENT, MATERIALS OR FUNCTIONS CONTAINED IN THE SITE WILL BE CONTINUOUSLY AVAILABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE, SERVICES, CONTENT, MATERIALS OR THE SERVERS THAT MAKE THE SITE OR SUCH SERVICES, CONTENT AND MATERIALS AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR ARE ACCURATE OR COMPLETE. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES, CONTENT, MATERIALS, FUNCTIONS OR PRODUCTS AVAILABLE THROUGH THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Neither True Credits and its affiliates, nor their or their affiliates' officers, employees or agents shall be liable to you or anyone else for any loss, damage or expense arising out of any access to or use of this Site / Services or any site linked to it, including, without limitation, any loss of revenues or profits, loss of business or loss of data, indirect, incidental or consequential loss.
True Credits reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify True Credits, including rights to settle, and you agree to cooperate with True Credits’s defense and settlement of these claims. True Credits will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it.
Notwithstanding anything contained in the policy, True Credits won’t be responsible for any loss or damage to you in case of any Force Majeure Event, which is unforeseeable or not within the control of True Credits. A Force Majeure Event shall mean any event that is beyond the reasonable control of True Credits and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of True Credits), power or electricity failure or unavailability of adequate power or electricity.
You agree that no transmission on the internet can be said to be fully secured, hence, True Credits cannot ensure the security of all the information provided by you and you do it on your own accord. True Credits may entrust a third person with the management affairs of personal information for successful service operation and contract performance to following entities, andentities and will manage the trustee to protect Personal Information from theft, leak, loss, falsification, harm in accordance with applicable laws and regulations.
P. Grievance Redressal
Your complaint shall be addressed as per the Grievance redressal mechanism of the Company.
Q. Effective Date