Partner
Digital Lending Partner
True Balance Application (Balancehero India Private Limited)
Website:
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Policies:
https://www.truebalance.io/privacy-policy
Grievance Redressal officer/Policy:
https://www.truebalance.io/grievance-policy
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Contact:
E-mail: cs@balancehero.com
Help Desk Number : (0120)-4001028
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Lending Partners (NBFCs)
1. True Credits Private Limited
Website:
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Policies:
https://www.truecredits.in/privacy-policy
Grievance Redressal officer/Policy:
https://www.truecredits.in/_files/ugd/897b8e_cd776f2b21ae4e38a1e03bb629d71c2f.pdf
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Contact:
E-mail: cs@truecredits.in
Help Desk Number : (0120)-4001028
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2. Grow Money Capital Private Limited formerly known as Eclear Leasing & Finance Private Limited (In association with True Credits Private Limited)
Website:
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Privacy Policy:
Grievance Redressal Officer/Policy:
https://www.growmoneycapital.com/images/policy/Customer_Grievance_Redressal_Policy.pdf
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​Contact:
Email: support@growmoneycapital.com
Help Desk Number: 011-40045955, 011-43580437​
3. InCred Financial Services Limited formerly known as KKR India Financial Services Limited (“Incred”) (In association with True Credits Private Limited)
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Website:
https://www.incred.com/about-us.html
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Privacy Policy:
https://www.incred.com/privacypolicy.html
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Grievance Redressal officer/Policy:
https://www.incred.com/grievance.html
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Contact:
E-mail: care@incred.com
Help Desk Number: 1800 102 2192
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4. Vivriti Capital Limited (formerly known as Vivriti Capital Private Limited)
Website:
https://www.vivriticapital.com/
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Privacy Policy:
https://www.vivriticapital.com/policies.html
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Grievance Redressal officer/Policy:
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Contact:
E-mail: grievanceredressal@vivriticapital.com
Help Desk Number: 044 40074800/01
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5. Northern ARC
Website:
https://www.northernarc.com/partnership-lending
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Privacy Policy:
https://www.northernarc.com/assets/uploads/pdf/Privacy-Policy.pdf
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Grievance Redressal officer/Policy:
https://www.northernarc.com/grievance-redressal-mechanism
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Contact:
E-mail: gro@northernarc.com
Help Desk Number: 1800 4198 766
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6. OXYZO Financial Services Limited
Website:
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Privacy Policy:
https://www.oxyzo.in/investor-relation/codes-and-policies
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Grievance Redressal officer/Policy:
https://www.oxyzo.in/investor-relation/codes-and-policies
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Contact:
E-mail: getsupport@oxyzo.in
Help Desk Number: +91-7353013499
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Note: Arthmate Financing India Private Limited (formally known as Mamta Projects Private Limited) has stopped lending on True Balance app with effect from August 2022. True Credits are not providing any services on behalf of Arthmate Financing and shall not be responsible in any manner to any third party. The customers may avail the loan repayment facility available on True Balance App for the loans already disbursed by Arthmate Financing through True Balance App. For any support, Arthmate Financing may be reached at customercare@arthmate.com/ +91 7835009643
Non-NBFC Partners
1. DREAMPLUG TECHNOLOGIES PRIVATE LIMITED (Prefr)
Website:
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Privacy Policy:
https://prefr.com/privacy_policy
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T&C:
https://prefr.com/terms_and_conditions​
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Grievance Details:
https://prefr.com/privacy_policy#grievance_redressal
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Contact:
E-mail: mallikarjun.madurgi@prefr.com / nodal.officer@prefr.com
Help Desk Number: 040 4852 1334