Partner
Digital Lending Partner
True Balance Application (Balancehero India Private Limited)
Website:
Policies:
https://www.truebalance.io/privacy-policy
Grievance Redressal officer/Policy:
https://www.truebalance.io/grievance-policy
Contact:
E-mail: cs@balancehero.com
Help Desk Number : (0120)-4001028
Lending Partners (NBFCs)
1. True Credits Private Limited
Website:
Policies:
https://www.truecredits.in/privacy-policy
Grievance Redressal officer/Policy:
https://www.truecredits.in/_files/ugd/897b8e_cd776f2b21ae4e38a1e03bb629d71c2f.pdf
Contact:
E-mail: cs@truecredits.in
Help Desk Number : (0120)-4001028
2. Grow Money Capital Private Limited formerly known as Eclear Leasing & Finance Private Limited (In association with True Credits Private Limited)
Website:
Privacy Policy:
https://www.growmoneycapital.com/policy.html
Grievance Redressal officer/Policy:
https://www.growmoneycapital.com/images/policy/Customer_Grievance_Redressal_Policy.pdf
Contact:
Email: support@growmoneycapital.com
Help Desk Number: 011-40045955, 011-43580437
3. InCred Financial Services Limited formerly known as KKR India Financial Services Limited (“Incred”) (In association with True Credits Private Limited)
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Website:
https://www.incred.com/about-us.html
Privacy Policy:
https://www.incred.com/privacypolicy.html
Grievance Redressal officer/Policy:
https://www.incred.com/grievance.html
Contact:
E-mail: care@incred.com
Help Desk Number: 1800 102 2192
4. Muthoot Finance Limited (In association with True Credits Private Limited).
Website:
https://www.muthootfinance.com/
Privacy Policy:
https://www.muthootfinance.com/privacy-policy
Grievance Redressal officer/Policy:
https://www.muthootfinance.com/customer-service
Contact:
E-mail: grievance@muthoothomefin.com
Help Desk Number: +91 - 484 - 2396 478 / 2394 712
5. Vivriti Capital Limited (formerly known as Vivriti Capital Private Limited)
Website:
https://www.vivriticapital.com/
Privacy Policy:
https://www.vivriticapital.com/policies.html
Grievance Redressal officer/Policy:
https://www.vivriticapital.com/grievances.html
Lodge complaint
https://www.vivriticapital.com/digitalLending.html
Contact:
E-mail: grievanceredressal@vivriticapital.com
Help Desk Number: 044 40074800/01
6. Northern ARC
Website:
Privacy Policy:
https://www.northernarc.com/assets/uploads/pdf/Privacy-Policy.pdf
Grievance Redressal officer/Policy:
https://www.northernarc.com/grievance-redressal-mechanism
Contact:
E-mail: gro@northernarc.com
Help Desk Number: 1800 4198 766
Note: Arthmate Financing India Private Limited (formally known as Mamta Projects Private Limited) has stopped lending on True Balance app with effect from August 2022. Currently, True Credits Private Limited is only undertaking collection activity for the loans already disbursed on the True Balance application."